Opportunities and risks for industrial businesses

Jon Whiteman

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Technology is reshaping industry, but many are unprepared. Success requires a clear strategy for operations, customer experience, and innovation.


Technology development can and will affect most industrial businesses over the coming years. Many are unprepared.

It is important to have a well-crafted technology strategy and to commit significant resources to it, but also to understand which areas create most value. Driving improvements within internal operations, customer experience and new offerings will set a business apart from its competitors in an ever-evolving marketplace. Investments that are not aligned with a coherent company strategy could yield limited results, or worse, consume time and resources while increasing the complexity of the business.

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